We help Pizza restaurants lower their phone bills, eliminate outages and increase sales through improved phone handling, new features, advanced reporting and managed network services.
Cloud PBX service replacing analog phones with new IP handsets includes 10 lines, 6 extensions, and cellular back up at one low price.
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Includes features to increase revenue, such as start-of-call "upsell" messages, call queuing, auto-attendants and more. Call recording is a standard feature.
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Never miss a call with our cellular backup service. Your phones, web orders and credit card processing will stay up when your Internet service goes down.
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Our Services
Hosted PBX ServiceIP Phones at your store running off our cloud PBX platform. Advantages: Flexibility, low cost, advanced features Overflow calls between locations if franchisee has multiple stores.
Callerid DeliveryVoIP capable caller-id box.You can switch from copper lines to VoIP without losing the caller-id pops on your POS system.
E-FAX accounts – we can connect your analog fax machine and/or provide you with an e-fax account. Call Center servicesWe can assist people from just one or to to hundreds of locations with both in-house (your staff) and out-sourced (someone else's staff) call centers. Even if all you need is to let a few people take calls/enter orders from home!
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Cellular Backup Internet4G wireless backup for your store Internet means that even if your internet service fails, your phones, credit card processing and web order flow stays up!
Easy InstallWe can send an installer or you can handle that yourself. Installation is quick ans easy, and about half our customers self install. Either way, we make it easy, and ensure that it is done without interfering with your business.
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Dealing with covid-19 related needs
We can make very rapid changes to your call flow as your needs change. Start of call messages to inform customers, auto attendants to let customers self-navigate - example:
"Thank you for calling Super Pizza. We are open for curbside pickup and delivery, but out dining room in closed. If you have arrived for curbside pickup press one. To place an order press two. To hear what we are doing to keep you safe press three"
When the customer presses one for curb side pickup we can bump that call to the head of the queue and use a different ringtone, or perhaps ring a cordless phone being carried by a "runner".
Would you like to have one or two people answering phones and taking orders from home? Depending on your POS system, this may be easy! One method is an inexpensive laptop, our free softphone running on it, and remote desktop to link to one of the POS stations in the store. There are several options, so please reach out to us to discuss.
Our customers can say it best - here is a google review posted early in the pandemic:
"Just wanted to give a huge shoutout to PizzaCloud during the pandemic. We have been busier than ever the last couple of days and their phone service has really helped organize & explain our ever-changing workflow with customized greetings. It seems like every night I email them a new script for the changes we have been making to our setup (Curbside pick-up & Contact-free delivery & No cash since last week). Yesterday they added an auto-attendant that allowed Curbside Customers to press #1, which would alert us with a different ringtone...genius! My employees can focus on their normal duties since PC is explaining everything before the phone even rings. I switched my phone service to them a couple years ago and it has been great! We have converted many phone customers to online ordering by promoting "there is never a line when you order online " during on hold messages. Also the phone sound quality is incredible & the ablility to record calls is a game changer. Finally, the cost is reasonable and in my case I actually saved money and got alot more services than my old phone company. Cellular backup included too. Thanks PizzaCloud!"
"Thank you for calling Super Pizza. We are open for curbside pickup and delivery, but out dining room in closed. If you have arrived for curbside pickup press one. To place an order press two. To hear what we are doing to keep you safe press three"
When the customer presses one for curb side pickup we can bump that call to the head of the queue and use a different ringtone, or perhaps ring a cordless phone being carried by a "runner".
Would you like to have one or two people answering phones and taking orders from home? Depending on your POS system, this may be easy! One method is an inexpensive laptop, our free softphone running on it, and remote desktop to link to one of the POS stations in the store. There are several options, so please reach out to us to discuss.
Our customers can say it best - here is a google review posted early in the pandemic:
"Just wanted to give a huge shoutout to PizzaCloud during the pandemic. We have been busier than ever the last couple of days and their phone service has really helped organize & explain our ever-changing workflow with customized greetings. It seems like every night I email them a new script for the changes we have been making to our setup (Curbside pick-up & Contact-free delivery & No cash since last week). Yesterday they added an auto-attendant that allowed Curbside Customers to press #1, which would alert us with a different ringtone...genius! My employees can focus on their normal duties since PC is explaining everything before the phone even rings. I switched my phone service to them a couple years ago and it has been great! We have converted many phone customers to online ordering by promoting "there is never a line when you order online " during on hold messages. Also the phone sound quality is incredible & the ablility to record calls is a game changer. Finally, the cost is reasonable and in my case I actually saved money and got alot more services than my old phone company. Cellular backup included too. Thanks PizzaCloud!"
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Feature |
PIZZACLOUD |
Closest |
National |
Phone service |
Legacy |
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Both IP Phone service and copper line handoff? |
Yes. Whichever fits your needs best |
IP phones only |
Most are IP phone only |
Many are copper line only |
Copper line only |
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Call recording available? |
Standard |
With some |
Not available higher cost |
Not available from most |
Not available |
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Start of call (upsell) messages, call queueing, on-hold messages etc? |
Standard |
Standard |
Usually higher cost |
Not available from most |
Not available |
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Detailed reports on hold time, lost calls etc? |
Standard |
Standard |
Usually higher cost |
Not available from most |
Not available |
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Centralized, distributed and hybrid call center support available? |
Standard |
Not offered or only centralized |
Usually centralized only |
Not available from most |
Not available |
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Cellular backup Internet? |
Protects phones and POS/web orders/CC |
Protects phones only |
Not available |
Not available |
Not available |