When PizzaCloud began offering Internet Phone Service to pizza restaurants we included cellular backup internet to protect the phones when the Internet service fails, but now protecting credit card processing and web orders is just as critical.
Luckily, one backup service can protect them all.
In a nutshell, an additional router is installed between the Internet modem and the firewall for your POS system. When the primary Internet fails the cellular data backup takes over within seconds, keeping your business running.
As restaurants move to the new "chip" card terminals this is even more critical, as many card processors will no longer let merchants go into "offline mode" when their Internet fails.
This situation has become so serious that many POS companies have reached out to companies like ours to provide the cellular backup as a stand-alone service. And some restaurant owners are adding cellular backup service on their own.
Ask yourself a simple question: "How much revenue do I lose every year due to Internet outages?". Every time a large cable Internet provider has an outage on Friday afternoon our phones light up with customers calling to get our phone service and cellular backup Internet. In some cases they are calling us because they lost $5,000 or more in one outage for one store! Then to make matters worse, if you have five or six restaurants all on the same cable Internet provider in one city they may ALL go down at the same time.
Think of cellular backup Internet as insurance. You have to have it, but hope to not use it.
Here are a few notes about choosing a cellular backup provider, or setting one up yourself:
PizzaCloud includes cellular backup Internet with our IP phone service, and now also offers cellular backup as a stand-alone service. Please contact us if you would like more information.
We use the Pepwave MAX-BR-1 "mobile Internet router" for most customers. Although designed for use in police cars, it is ideal for this purpose. Easy to mount, in a rugged steel case. Grease proof, moisture resistant...in general it is the perfect device for this environment!
Please feel free to call us to discuss cellular backup.