Why Cellular Backup?Obviously, you cannot afford to have your phones go down when (not IF) your Internet connection goes out. But what about your credit card processing and web order flow? How much does it cost you when those stop working because your ISP went down on a Friday evening?
With our Verizon or ATT Wireless cellular backup router everything stays up. Our router goes between your Internet modem and existing firewall/router. So your firewall is still doing it's job of protecting the security of your point of sale terminals, while our router does two things: Connect the new phones to our redundant data centers and provide instant failover when the primary Internet goes down. It switches over so quickly and smoothly that you do not even lose calls in progress! Yes - we WILL provide just the backup Internet if that is all you want. |
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We frequently have people tell us that they have cellular backup now - either something they put in, or something put in by their current phone or POS company. But theirs does not work anywhere near as well as we say our cellular backup works...And they want to know why.
The differences they ask about are usually one or more of these:
Now...are we saying our routers are perfect? That you will never have a second of downtime? No. We wish we and our equipment was perfect, but we re human and equipment can fail. And of course the cellular backup is dependent on the cellular carrier being up.
But the cellular backup hovers around 99.995% uptime. Also, we are dependent on the POS or web order service to be set up properly so web orders will "follow" the router when it jumps to cellular. Let us know what web order service you use and we can give you more details.
The differences they ask about are usually one or more of these:
- Their backup only keeps the POS system working (or only keeps the phones working).
- When the Internet goes out POS and phones stop working. Either they have to wait several minutes for the backup to come up or in some cases have to call tech support and wait in queue for THEM to bring up the cellular backup. And if it is after hours....
- When the Internet comes back up, it may stay on cellular until they call tech support to switch it back.
- We always install our router so it can protect both the POS system, credit cards, web order flow and phones.
- Our router is constantly monitoring the primary Internet. Within a few seconds of a failure or congestion is snaps the traffic over to the cellular data modem. It does this so quickly that you do not even drop calls in progress much less have phones lose connection.
- It can also make the jump to cellular when the primary Internet is not completely down, but just..."crap". You know what we mean. When your 60M Internet connection is suddenly doing an impression of a 1995 dial up modem. Congestion, high packet loss, high latency can all trigger our router to jump to cellular.
- When the primary Internet comes back up the router waits until it has settled down for a minute or so, then shifts the traffic back.
All automatic...all lightning fast.
Now...are we saying our routers are perfect? That you will never have a second of downtime? No. We wish we and our equipment was perfect, but we re human and equipment can fail. And of course the cellular backup is dependent on the cellular carrier being up.
But the cellular backup hovers around 99.995% uptime. Also, we are dependent on the POS or web order service to be set up properly so web orders will "follow" the router when it jumps to cellular. Let us know what web order service you use and we can give you more details.
